Unify the stack
Bring tickets, orders, conversations, notes, and account context into one AI-readable workflow plane.
AI operations engine for service teams
Turn every support workflow into a self-moving system.
Techturbine.ai connects your ticketing, CRM, knowledge base, and messaging stack so AI can triage issues, trigger actions, and bring human experts in at the right moment.
Intent detected
Billing escalation
Action queued
Refund policy check
From scattered tabs to one operating layer
Designed for customer service and after-sales teams that need speed with judgment.
Automate repetitive work
Let AI handle lookups, summaries, routing, tagging, and first-line actions while your agents focus on decisions.
Keep humans in control
Escalation paths, confidence thresholds, and audit trails make every automated action reviewable.
The problem
Agents lose hours to searching, note-taking, and tool switching.
Customer conversations become slower when every answer requires checking five tabs, two spreadsheets, a knowledge base, and a Slack thread. Techturbine.ai reduces that drag with live context and action-ready automation.
The shift
AI handles the mechanical work. Humans handle the relationship.
The platform predicts what each case needs, resolves low-risk tasks, and guides agents toward the next best action when empathy or judgment matters.
Workflow automation loop
One turbine, four repeatable motions.
Listen
Capture every ticket, chat, email, order event, and system alert.
Understand
Classify intent, urgency, customer history, and the likely path to resolution.
Act
Trigger approved workflows across CRM, helpdesk, commerce, and messaging tools.
Improve
Surface bottlenecks, policy gaps, and automation opportunities for leaders.
70%
Pilot outcome
Automate up to 70% of routine support operations before issues reach the customer.
55%
Resolution lift
Cut resolution time by guiding agents to the right answer and escalation path.
Custom AI agent services
We provide custom AI agent services for the workflows your team repeats every day.
We design, build, and deploy AI agents around your tools, rules, and customer journeys.
Each agent can observe context, make decisions inside approved limits, trigger actions, and hand off to a human with a clear summary when confidence is low.
Ticket triage agent
Classifies intent, priority, sentiment, and routes cases to the right queue.
Lead qualification agent
Scores inbound leads, enriches CRM fields, and schedules high-fit prospects.
Back-office workflow agent
Checks documents, updates records, follows SOPs, and flags exceptions.
Renewal risk agent
Detects churn signals, summarizes account health, and recommends next actions.
Ready to make support move faster?